Recent years have seen a marked shift in how education is being conducted, especially regarding technology use when online teaching became the norm during the pandemic. The presenter is a member of a team overseeing professional development for a large department of English-speaking educators at a Japanese university. Their poster will describe the implementation of emergency remote teaching (ERT) support in 2020, with particular focus on a) how it utilized teacher input and emphasized collaboration and b) how the lessons from this period have been applied to subsequent professional development support activities. Some of the takeaways that have continued include an informal technology troubleshooting chat group, an online forum for sharing materials, ideas, and resources, the use of technology guidebooks, and orientations. The efforts have enabled a smooth transition to hybrid as well as face-to-face lessons, and have informed policy decisions aimed at ensuring the continuation of quality education.